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Terms of Service

Draft, not yet in effect.

Inkling is an AI thinking partner and self-reflection tool. It is not a licensed therapist, doctor, or medical provider. Nothing it says is professional advice.

By using Inkling, you agree to these terms. If you don’t, please don’t use it. Inkling is run by West Four LLC (“we”).

Eligibility

You need to be 18 or older to use Inkling.

Your account

Keep your sign-in details to yourself. You’re responsible for what happens on your account.

Free trial and billing

Your first 14 days are free, or 30 days if you start with a friend’s guest pass, counted from your first text, and you don’t need a card to start. To keep going after that, add a card in Account Settings. Inkling is then $8 a month, billed through our payment processor. We don’t store your card details; the payment processor does.

Your subscription renews automatically at the end of each month, and you’re charged at each renewal until you cancel. When your first charge comes depends on when you add your card:

  • While your free trial is still running: when the trial ends. Adding a card early never shortens your free trial. If you add it in the trial’s last two days, the payment processor needs a little more notice, so your first charge can come up to two days after the trial ends; those extra days are free.
  • After the trial has ended: the day you add it. Your first paid month starts that day.

If your trial ends without a card, Inkling stops replying until you add one. You won’t be charged without a card on file.

You can cancel any time: in Account Settings, choose “manage billing”. You’ll keep access until the end of the month you’ve already paid for. Deleting your account also cancels your subscription, straight away. We don’t give partial refunds. If we ever change the price, we’ll tell you before it applies to you.

Guest passes: Account Settings shows a guest pass code you can give a friend. A new account that texts a valid code with its first message, or within its first day, gets 30 free days instead of 14. One pass per new account. Once that friend’s first payment goes through, your next month is free: you get an $8 credit on your account that applies to your next bill (if you haven’t been billed yet, it applies when your first invoice comes). The credit has no cash value and can’t be transferred or exchanged. We may end the guest pass programme at any time, and we may void credits obtained by abuse.

Texting Inkling

Inkling works over iMessage or SMS and replies to texts you send it. Check-ins are on by default: it may also text you first after something you mentioned, like an interview, to ask how it went. To turn check-ins off, text “stop checking in” or use the switch in Account Settings; you can still text Inkling whenever you like. Inkling never sends marketing messages. Your phone plan’s usual data rates apply.

We never sell or share your number or your messages for marketing. See our Privacy Policy for how we handle your data.

AI replies

Inkling is an AI, not a person. Its replies can be wrong, off, or not right for your situation, so use your own judgment, and don’t rely on them for medical, legal, financial, or therapeutic decisions.

Not therapy, not for emergencies

Inkling isn’t therapy, medical care, or a crisis service, and nothing it says is professional advice. If you’re in crisis or thinking about hurting yourself, call or text 988 (the Suicide & Crisis Lifeline, in the US) or call 911. If you need professional help, please contact a qualified provider.

Your content is yours

What you send Inkling is yours. You let us use it only to run Inkling for you: to reply, remember, check in, and keep the service working and improving, as the Privacy Policy describes.

What you can’t do

  • Use Inkling to harm yourself or others, or in a way that’s abusive, illegal, or fraudulent.
  • Resell, scrape, or redistribute Inkling or the responses it generates for you.
  • Try to break, probe, or reverse-engineer the service.
  • Use Inkling on behalf of someone else without their knowledge.

No guarantees

We provide Inkling “as is.” We don’t promise it will always be available, accurate, or right for your specific situation.

Termination

We can suspend or end accounts that violate these terms or misuse the service. You can delete your account at any time from Account Settings.

Liability

To the extent allowed by law, our total liability to you for anything related to Inkling is limited to what you paid us in the twelve months before the claim.

Disputes and arbitration

Talk to us first. If you have a problem with Inkling, email us at [email protected] with your name, the phone number on your account, what happened, and what you’d like us to do. We’ll do the same if we have a problem with you. We both give it 30 days to sort out informally before taking it any further.

Then arbitration, one on one. If we can’t sort it out in 30 days, you and West Four LLC agree to settle any dispute about Inkling or these terms by binding individual arbitration instead of in court. A neutral arbitrator decides it instead of a judge or jury, and a court can review the decision only in limited ways. The American Arbitration Association (AAA) runs it under its Consumer Arbitration Rules (at adr.org), or JAMS under its Streamlined Arbitration Rules if the AAA can’t. Unless we agree otherwise, any hearing happens in the county where you live, or by phone, video or in writing. The Federal Arbitration Act governs this section.

What stays out of arbitration. Either of us can still:

  • take an individual claim to small claims court, as long as it qualifies and stays there;
  • ask any court with jurisdiction for an emergency order to stop intellectual property infringement, misuse of the service, unauthorized access, scraping, or a data-security threat.

No class actions. You and we each bring claims only as individuals, never as a plaintiff or class member in a class, collective, consolidated or representative case. The arbitrator can’t combine more than one person’s claims, except under the batching rules below. You and we both give up the right to a jury trial and to take part in a class action.

Lots of similar claims at once. If 25 or more similar arbitration demands are filed against us by, or with help from, the same law firm, group of firms or organization:

  • they’re grouped into batches of up to 50 people;
  • only one batch is filed and arbitrated at a time;
  • filing, administration and arbitrator fees are owed only for the batch being arbitrated, not for claims waiting their turn;
  • deadlines and statutes of limitations are paused for everyone waiting, from when the first batch is filed until their own batch starts;
  • after each batch is decided or settled, both sides spend at least 30 days in confidential mediation to try to settle the rest before the next batch is filed.

If a court or arbitrator decides the batching rules can’t be enforced for a claim, that claim leaves arbitration and can go to court.

Opting out. You can opt out of arbitration within 30 days of when you agree to these terms: when you submit the setup questions at the start. Email [email protected] with your name, the phone number you use with Inkling, and that you want to opt out of arbitration. If you do, the rest of these terms still apply, but neither of us has to arbitrate.

Governing law

These terms are governed by the laws of the State of Nevada. Anything that isn’t arbitrated will be resolved in the state or federal courts located in Las Vegas, Nevada.

Changes

If we update these terms, we’ll post the new version here with a new date. If a change is material, we’ll tell you before it takes effect. Continued use of Inkling after that means you accept the updated terms.

Contact

Inkling (West Four LLC)
[email protected]